Shipping & Returns

 

Delivery

Orders received before 2 p.m. will be despatched the same working day.

We use Royal Mail 2nd Class Small Parcels for all standard deliveries which are now tracked via their website here.

This takes approximately 3 to 4 days.

We are now trialling a Special Delivery service which Guarantees Next day delivery before 1pm 

Royal Mail 1st Class does NOT GUARANTEE NEXT DAY DELIVERY

All orders over £40 in value qualify for FREE DELIVERY. (3-4 days only)

 

We aim to keep all items in stock but occasionally we temporarily sell out. In this case we will advise you of the delay and you can have the option to full refund or alternative product.

 

Postage and Packing

All parcels are marked with Candle With Care logo. If your want your order to be sent unmarked, please leave a comment when ordering.

International orders are sent Via Royal Mail Surface Post and can take up to 30 days

 

 

Returns and Refunds

We will refund or replace any items that you are not completely satisfied with within 14 days of receipt as long as the goods are returned with their original packaging, have not been used and are in the condition they were received. We will not be liable for the cost of shipping/handling returned goods, except where the goods are proved faulty. Please contact us before returning any goods. Your statutory rights are not affected.